Job Opportunities

ATA employs professional, responsible people with a ’can-do’ attitude to deliver excellent levels of service, ensuring quality in everything that we do.

NATA offers a range of employment opportunities across the many programs we run and any current vacancies will be listed on this page.

NATA does not offer traineeships or voluntary work.

- Helpdesk Specialist

Helpdesk Specialist

  • Based in Rhodes - Free parking
  • Full-time position
  • Small Team

The National Association of Testing Authorities, Australia (NATA) is Australia’s national accreditation body which provides independent assurance of the technical competence and integrity of organisations for clients who require confidence in the delivery of their products and services.

We are seeking to appoint a full-time Helpdesk Specialist in our Sydney office.

About the role

As a Helpdesk Specialist the position requires a customer-focused person to provide technical support for desktops, printers, applications, VoIP phones and related peripheral technologies to staff within NATA. This position requires in-depth technical knowledge of the desktop environment and must be able to communicate technical information to business users.

Skills and experience

  • Tertiary education and/or extensive experience in information technology or computer science and at least 3 years of experience providing IT helpdesk support is required.
  • Extensive practical knowledge in PC hardware and software installations, upgrades and  support
  • In-depth knowledge of Microsoft Windows operating systems, Microsoft Office Suites, Microsoft Visio, Microsoft Outlook, LANS, and PCs.
  • Working knowledge of Windows Active Directory, Citrix XenApp, the Citrix Access Gateway, AD network Account management and systems back-up procedures.
  • An understanding of Asset Management lifecycle process and supporting Configuration Management processes would be advantageous
  • Ability to investigate & problem solve in a timely manner
  • Experience in procuring IT Hardware and software is desirable.

About NATA

NATA is a membership based not for profit organisation and has been contributing to the quality of the nation’s technical infrastructure and servicing its members for over 70 years since 1947. NATA undertakes accreditation activities that ensure Australian conformance assessment organisations, including laboratories, inspection bodies, calibration services, producers of certified reference materials and proficiency testing scheme providers, have technical competence to carry out specified tasks in accordance with relevant international and Australian standards. NATA’s work increases community confidence and trust in the services offered by accredited facilities, mitigates risk, improves tendering success and facilitates trade.

NATA has approximately 200 staff nationwide with its head office in Sydney and has State offices in mainland State capital cities.  A unique feature of NATA’s business model is the 3,000 strong volunteers who contribute their deep technical knowledge, highly developed skills, and extensive industry experience to NATA’s causes in their respective role as Technical Experts, Committee members, and directors on NATA’s Board. 

Salary and Conditions 

Standard work hours are 37.5 hrs week. We offer a competitive salary package and an excellent work environment.  For further details please contact the HR department on 02 9736 8222 quoting reference 2019-38.

If you are interested in this position, please send a covering letter and a detailed resume to the following email address:

Email:  This email address is being protected from spambots. You need JavaScript enabled to view it.

Applications close 20 September 2019.

Permanent Australian Residency is a pre-requisite for this position.

NATA is an equal opportunity employer and maintains a non-smoking workplace.